FAQ

Find answers to our most frequently asked questions

Please select a topic:

GENERAL

ORDERING & SHIPPING

FORM

FUNCTION

SAFETY, REGULATION & WARRANTY
WHAT IS OBI?

Obi is a robotic companion blending cutting edge technology, elegant design, intuitive controls, and personality to deliver a fun and dignified dining experience.

IS OBI RIGHT FOR ME?

Obi delivers dining independence to nearly any individual lacking upper extremity motor control. These conditions include, but are not limited to:

  • ALS
  • Arthrogryposis
  • Cerebral Palsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson’s
  • Spinal Cord Injury
  • Traumatic Brain Injury

In order to operate Obi, the end user must be able to chew and swallow freely as well as have the cognitive capability to operate a simple device.

HOW DO I GET MY OBI?

Obi can be purchased directly from our website via our shopping page. Also check with your nearest advocacy group as they may stock Obi devices in their loan closet, if applicable.

WHAT DO I GET WHEN I ORDER AN OBI?

Your order will arrive with a new Obi device, set of Pal Pad switches, plate, placemat, two spoons and a charging cable. The box will also contain the user manual, quick start guide, and welcome sheet with information necessary to setup and use Obi.
Obi requires one or more activation switches in order to operate. If you do not have your own switches, you may choose the switches that best suit your needs. Switches can be ordered from our website at an additional cost. If none of the switches on our website are suitable for you, please contact us at 1 844-HELP-OBI (435-7624) and we will help you find the right switches for your needs.

WHAT SHOULD I KNOW ABOUT PURCHASING OBI FOR A LOVED ONE?

When purchasing an Obi for someone you know, please ensure that they have the ability to chew and swallow freely as well as the cognitive capability to operate a simple device. The user will also require caregiver support to prepare the device, monitor the meal and clean Obi after use.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Obi devices can be purchased with any major credit card, pay pal or a certified money order.

WHAT ARE THE SHIPPING COSTS?
WHERE DO YOU SHIP?

We use only nationally recognized shipping companies. Shipping costs are calculated based upon delivery location. Obi ships anywhere in the United States of America.

WHAT IF I NEED TO CANCEL
OR MODIFY MY ORDER?

If you realize you need to modify or cancel your Obi order, please notify us immediately via email at info@meetobi.com or via phone at 1-844-HELP-OBI (435-7624). If your order has already shipped, you will be required to pay the shipping and handling on any subsequent necessary shipping.

I’M UNABLE TO AFFORD OBI.
WHAT ARE MY OPTIONS?
IS OBI COVERED BY MEDICARE?

If you are unable to afford Obi, please contact us at 1-844-HELP-OBI (435-7624). You can also contact your doctor to ask for an Obi prescription. There are also personal crowdfunding sites such as GoFundMe or YouCaring which you can use to raise funds from your family, friends, and communities with which you are involved.

Also you may want to contact various National and Local advocacy groups, which in some cases would provide a device through a loan program or possibly provide some funding assistance or referral. Some of the advocacy groups are as follows:

  • ALS Association
  • Arthrogryposis Multiplex Congenita Support, Inc
  • Brain Injury Association
  • United Cerebral Palsy
  • Muscular Dystrophy Society
  • Muscular Sclerosis Society
  • Parkinson Association
  • Spinal Cord Injury Association
  • Others
IS OBI WATER PROOF OR WATER RESISTANT?

Obi is water resistant and should be treated as such around potential splash sources. Please treat Obi as you would any other delicate electronic device such as a computer.

DOES OBI ONLY COME IN ONE COLOR?

Yes, currently Obi only comes in Cool Gray. In the future, Obi may be released in other colors.

WHAT IS THE BEST WAY TO TRANSPORT OBI?

Obi is best transported in the box in which it was received or in a well-padded backpack. Please use caution when placing and removing Obi from the backpack to ensure that it is not lifted by the arm, but rather by holding the base.

WHERE CAN I VIEW THE USER MANUAL?
WHERE CAN I VIEW THE QUICK START GUIDE?

The user manual and quick start guide are available for viewing and download via the Tech Specs page.

HOW DO I TEACH OBI TO BRING FOOD TO A USER’S MOUTH? CAN OBI DELIVER FOOD BELOW THE BASE OF THE DEVICE?

Obi can accommodate a wide range of user positions. Instructions to teach user positions can be found in the quick start guide and user manual. Obi has the ability to deliver food approximately equal to the height of the plate.

HOW DO I CLEAN OBI?

The spoon, placemat and plate are waterproof and have been designed to be dishwasher safe. If you chose to wash them in a dishwasher, please use the top rack when possible. The Obi body and arm are wipe down safe and should be cleaned with a sanitary wipe or damp wash cloth. Over exposure to water could potentially damage the device and should be avoided.

HOW DO I CHARGE OBI?
HOW LONG DOES THE BATTERY LAST?

On a full charge, Obi should last around 2-4 hours of dining time. To maximize battery life, one should not use Obi continuously for periods over two hours. Once hooked to the charging cable, Obi should fully charge in 1-2 hours.

CAN I CHANGE OBI’S BATTERY?

No, Obi is powered by a permanent, rechargeable lithium-ion battery. Any attempts to swap the battery can damage the internal components of Obi and will void the warranty. Any service to the battery or other components should be done by an authorized service representative. Please contact us at 1-844-HELP-OBI (435-7624).

IS OBI SAFE TO USE?

Safety is always our #1 priority, and Obi was created with safety by design from the very beginning. Some facts:

  • Obi is listed with a third party, globally recognized testing organization, Underwriter’s Labs. Obi was evaluated for safety against Standard UL1431 “Home Healthcare and Hygiene Appliances”, and complies with the requirements for safety.
  • Obi complies with the United States Code of Federal Regulations, Title 21: Food and Drugs. Obi is a registered and listed medical device with the Food and Drug Administration.
  • Obi’s Plate, Placemat and Spoons are made with FDA approved, food-grade materials.
  • Adhesive used during the assembly of Obi is FDA approved.
  • Magnetic spoons will detach under a certain amount of force to prevent the spoon from negatively interacting with a user.
  • Collision detection prevents the robotic arm from colliding with the user or an obstructing object. If Obi runs into an obstructing object, it immediately stops, and slightly backs away. Obi will continue moving again, only at your command.
IS OBI A REGISTERED MEDICAL DEVICE?

Obi is registered with the FDA as a Class 1 Medical Device.

ARE OBI’S COMPONENTS FOOD-GRADE SAFE?

Yes, Obi’s plate, placemat and spoon are all food-grade plastic and can be placed in a microwave, dishwasher, fridge or freezer without concern. The remainder of the device is not food grade plastic and therefore, food should not be consumed off other parts of Obi.

WHAT IS YOUR RETURN POLICY? WHAT ARE THE DETAILS OF THE OBI LIMITED WARRANTY?

The return policy and limited warranty can be found on our website on our terms and conditions page.

GENERAL
WHAT IS OBI?

Obi is a robotic companion blending cutting edge technology, elegant design, intuitive controls, and personality to deliver a fun and dignified dining experience.

IS OBI RIGHT FOR ME?

Obi delivers dining independence to nearly any individual lacking upper extremity motor control. These conditions include, but are not limited to:

  • ALS
  • Arthrogryposis
  • Cerebral Palsy
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson’s
  • Spinal Cord Injury
  • Traumatic Brain Injury

In order to operate Obi, the end user must be able to chew and swallow freely as well as have the cognitive capability to operate a simple device.

HOW DO I GET MY OBI?

Obi can be purchased directly from our website via our shopping page. Also check with your nearest advocacy group as they may stock Obi devices in their loan closet, if applicable.

WHAT DO I GET WHEN I ORDER AN OBI?

Your order will arrive with a new Obi device, set of Pal Pad switches, plate, placemat, two spoons and a charging cable. The box will also contain the user manual, quick start guide, and welcome sheet with information necessary to setup and use Obi.
Obi requires one or more activation switches in order to operate. If you do not have your own switches, you may choose the switches that best suit your needs. Switches can be ordered from our website at an additional cost. If none of the switches on our website are suitable for you, please contact us at 1 844-HELP-OBI (435-7624) and we will help you find the right switches for your needs.

WHAT SHOULD I KNOW ABOUT PURCHASING OBI FOR A LOVED ONE?

When purchasing an Obi for someone you know, please ensure that they have the ability to chew and swallow freely as well as the cognitive capability to operate a simple device. The user will also require caregiver support to prepare the device, monitor the meal and clean Obi after use.

ORDERING & SHIPPING
WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Obi devices can be purchased with any major credit card, pay pal or a certified money order.

WHAT ARE THE SHIPPING COSTS?
WHERE DO YOU SHIP?

We use only nationally recognized shipping companies. Shipping costs are calculated based upon delivery location. Obi ships anywhere in the United States of America.

WHAT IF I NEED TO CANCEL
OR MODIFY MY ORDER?

If you realize you need to modify or cancel your Obi order, please notify us immediately via email at info@meetobi.com or via phone at 1-844-HELP-OBI (435-7624). If your order has already shipped, you will be required to pay the shipping and handling on any subsequent necessary shipping.

I’M UNABLE TO AFFORD OBI.
WHAT ARE MY OPTIONS?
IS OBI COVERED BY MEDICARE?

If you are unable to afford Obi, please contact us at 1-844-HELP-OBI (435-7624). You can also contact your doctor to ask for an Obi prescription. There are also personal crowdfunding sites such as GoFundMe or YouCaring which you can use to raise funds from your family, friends, and communities with which you are involved.

Also you may want to contact various National and Local advocacy groups, which in some cases would provide a device through a loan program or possibly provide some funding assistance or referral. Some of the advocacy groups are as follows:

  • ALS Association
  • Arthrogryposis Multiplex Congenita Support, Inc
  • Brain Injury Association
  • United Cerebral Palsy
  • Muscular Dystrophy Society
  • Muscular Sclerosis Society
  • Parkinson Association
  • Spinal Cord Injury Association
  • Others
FORM
IS OBI WATER PROOF OR WATER RESISTANT?

Obi is water resistant and should be treated as such around potential splash sources. Please treat Obi as you would any other delicate electronic device such as a computer.

DOES OBI ONLY COME IN ONE COLOR?

Yes, currently Obi only comes in Cool Gray. In the future, Obi may be released in other colors.

WHAT IS THE BEST WAY TO TRANSPORT OBI?

Obi is best transported in the box in which it was received or in a well-padded backpack. Please use caution when placing and removing Obi from the backpack to ensure that it is not lifted by the arm, but rather by holding the base.

FUNCTION
WHERE CAN I VIEW THE USER MANUAL?
WHERE CAN I VIEW THE QUICK START GUIDE?

The user manual and quick start guide are available for viewing and download via the Tech Specs page.

HOW DO I TEACH OBI TO BRING FOOD TO A USER’S MOUTH?CAN OBI DELIVER FOOD BELOW THE BASE OF THE DEVICE?

Obi can accommodate a wide range of user positions. Instructions to teach user positions can be found in the quick start guide and user manual. Obi has the ability to deliver food approximately equal to the height of the plate.

HOW DO I CLEAN OBI?

The spoon, placemat and plate are waterproof and have been designed to be dishwasher safe. If you chose to wash them in a dishwasher, please use the top rack when possible. The Obi body and arm are wipe down safe and should be cleaned with a sanitary wipe or damp wash cloth. Over exposure to water could potentially damage the device and should be avoided.

CAN I CHANGE OBI’S BATTERY?

No, Obi is powered by a permanent, rechargeable lithium-ion battery. Any attempts to swap the battery can damage the internal components of Obi and will void the warranty. Any service to the battery or other components should be done by an authorized service representative. Please contact us at 1-844-HELP-OBI (435-7624).

SAFETY, REGULATION, & WARRANTY

 

IS OBI SAFE TO USE?

Safety is always our #1 priority, and Obi was created with safety by design from the very beginning. Some facts:

  • Obi is listed with a third party, globally recognized testing organization, Underwriter’s Labs. Obi was evaluated for safety against Standard UL1431 “Home Healthcare and Hygiene Appliances”, and complies with the requirements for safety.
  • Obi complies with the United States Code of Federal Regulations, Title 21: Food and Drugs. Obi is a registered and listed medical device with the Food and Drug Administration.
  • Obi’s Plate, Placemat and Spoons are made with FDA approved, food-grade materials.
  • Adhesive used during the assembly of Obi is FDA approved.
  • Magnetic spoons will detach under a certain amount of force to prevent the spoon from negatively interacting with a user.
  • Collision detection prevents the robotic arm from colliding with the user or an obstructing object. If Obi runs into an obstructing object, it immediately stops, and slightly backs away. Obi will continue moving again, only at your command.
IS OBI A REGISTERED MEDICAL DEVICE?

Obi is registered with the FDA as a Class 1 Medical Device.

ARE OBI’S COMPONENTS FOOD-GRADE SAFE?

Yes, Obi’s plate, placemat and spoon are all food-grade plastic and can be placed in a microwave, dishwasher, fridge or freezer without concern. The remainder of the device is not food grade plastic and therefore, food should not be consumed off other parts of Obi.

WHAT IS YOUR RETURN POLICY? WHAT ARE THE DETAILS OF THE OBI LIMITED WARRANTY?

The return policy and limited warranty can be found on our website on our terms and conditions page.

JOIN THE DINING REVOLUTION

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